At Maritime Container Trading Ltd, we are committed to ensuring your satisfaction with every purchase. We understand that occasionally, you may need to return a product. Our return policy is designed to be fair and transparent, accommodating returns for both defective and non-defective products. Please review the following guidelines:
1. Eligibility for Returns
Defective Products
If you receive a defective product, you are eligible to return it within 30 days of receipt. A defective product includes items that are damaged, malfunctioning, or not as described.
Non-Defective Products
You can return non-defective products within 30 days of receipt, provided they are in their original, unused condition and packaging.
2. Return Process
Step 1: Initiate a Return
Contact Us: Please contact our Customer Service team at support@maritimecontainertrading.com or +1(209) 208-6413 to initiate a return. Provide your order number, details of the product, and the reason for the return.
Return Authorization: Our team will issue a Return Authorization (RA) number and provide you with return instructions.
Step 2: Prepare Your Return
Packaging: Ensure the product is securely packaged in its original packaging, including all accessories, manuals, and documentation.
RA Number: Mark the RA number on the outside of the return package.
Step 3: Ship Your Return
Shipping Method: Use a trackable shipping method to return the product to the address provided by our Customer Service team.
Shipping Costs: For defective products, Maritime Container Trading will cover the return shipping costs. For non-defective products, the customer is responsible for return shipping costs.
3. Inspection and Refund
Inspection
Upon receipt of the returned product, our team will inspect it to verify the condition and reason for return.
Refund
Defective Products: If the return is approved, we will process a full refund, including original shipping costs, to your original payment method within [5-10] business days.
Non-Defective Products: If the return is approved, we will process a refund of the product price to your original payment method within [5-10] business days. Original shipping costs will not be refunded.
Customers are responsible for return shipping costs unless the return is due to our error.
4. Exchanges
If you prefer to exchange a defective product rather than receive a refund, please indicate this when you initiate the return. We will process the exchange promptly upon receiving and inspecting the returned product. For non-defective product exchanges, the customer is responsible for all shipping costs.
5. Conditions and Exclusions
Final Sale Items: Some items may be marked as final sale and are not eligible for return. This will be indicated on the product page.
Damaged Returns: Products that are returned damaged due to improper packaging or handling by the customer will not be eligible for a full refund.
Unauthorized Returns: Returns without a valid RA number or returns sent to the wrong address will not be processed.
6. Contact Us
If you have any questions about our return policy or need assistance with a return, please contact our Customer Service team at info@maritimecontainertrading.com, We are here to help!
Contact Us:
Phone: +1(209) 208-6413
Email: support@maritimecontainertrading.com
Address: 17140 S Harlan Rd, Lathrop, CA 95330, United States
Thank you for shopping with Maritime Container Trading Ltd. We appreciate your business and strive to provide the best customer experience.